Monthly Archives: March 2014

Automated front-end performance: How do you calculate developer ROI?

eCommerce Today

Gordon Kiser‘s insight:

Tammy Everts posted this great blog on calculating ROI in regards to automated front-end performance.

from Tammy:

“One of the reasons I’ve avoided writing a post on the person-savings from automated FEO is because I believe very strongly that automated FEO is a tool that is best used in conjunction with great developers – not as a replacement. I have seen benign ROI calculations like this one used by number crunchers to justify making damaging resource reductions. (Don’t be fooled, CFO guy. Your developers are a key asset.)”

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New regulations force China’s e-stores to offer hassle-free…

eCommerce Today

All e-commerce sites operating in China must soon offer hassle-free seven-day product returns to their customers. This new regulation from China’s State Administration for Industry and Commerce (SAIC) comes into force on March 15. After that date, all e-stores – including those with…

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Mobile App and Site Design – Why some retailers do mobile sites differently.

eCommerce Today

Gordon Kiser‘s insight:

If given a choice between a Mobile view and a Desktop view, how many of your site visitors would choose one over the other?

The conversion rates for mobile site shoppers and shoppers on smartphones using the desktop site are about the same.

From Internet Retailer research:

Two results may point to where retailers’ mobile sites are lacking. For example, “Retailers should use past purchases to inform personalized recommendations and discounts.” 41.3% of consumers agreed, 32.3% disagreed and 26.4% were neutral. And, “I want my favorite retailers to know who I am online, mobile and in-store.” 29.9% agreed, 37.8% disagreed and 32.3% were neutral.

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Challenges and Impacts of Today’s Financial Flows


Are financial flows impacting  eCommerce?

Financial flows are still performing as they did in the 1970s, with significant delays in processing and reconciling invoices, long Days Sales Outstanding (DSO) for accounts receivable, and excessive funds held in working capital to deal with uncertainties in inflows and outflows.

B2B businesses are deploying B2B platforms at double digit rates.  Increasing volume of business need not be impeded by the financial flows. Many B2C companies have already
been subjected to these frustrations.

Today’s systems and processes for payments, invoicing, and transaction management are impediments to continued progress in supply chain optimization rather than enabling technologies.  They are slowing rather than accelerating time-to-market; they are increasing cost and risk; and they are preventing companies from achieving their full revenue and profit potential.

It is the financial flow that determines the pace of the entire business cycle.  Information and Material would be the other two flows in the chain.

What are the three key inefficiencies that have not been overcome: 1. time, 2. visibility, and 3. cost.

The financial flow in a typical supply chain is a complex labyrinth of manual and custom processes, handling potentially hundreds of thousands of invoices and payments in a given year. The cycle involves extensive paperwork, including requisitions, purchase orders, receiving reports, remittances, and payment approvals – and the costs can end up exceeding $100 per transaction.

Solutions include:

Real-time payment processing and settlement



Does one day’s delay matter?  A company receiving $250 mil a year in payments or $1 mil each business day with a cost of funds at 10%; the delay of a day is worth an annual $100k. A typical $1 billion company has $148 mil invested in Working Capital.